Analisis Kompetensi Karyawan Dalam Meningkatkan Efektivitas Operasional Di Pegadaian
DOI:
https://doi.org/10.69718/ijesm.v2i2.209Keywords:
Employee Competence, Operational Effectivness, Pawnshop, HR Development, Organizational PerformanceAbstract
Studi kualitatif ini menguji pengaruh kompetensi karyawan terhadap efektivitas operasional di Pegadaian . Melalui wawancara dan observasi, berbagai kompetensi dieksplorasi. Studi melibatkan karyawan dari berbagai departemen, selama kurang lebih 1 bulan pengumpulan data. Temuan menyoroti korelasi antara kompetensi dan efisiensi operasional, menekankan perlunya program pelatihan yang ditargetkan.
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