Hani Hardiyanti, Supriyanto, Dody Kurniawan. Pengaruh Keramahan Pegawai Dan Kesadaran Diri Terhadap Kualitas Pelayanan Pada Percetakan Serpico Bekasi Selatan . Indonesian Journal of Economics and Strategic Management [Internet]. 2025 Mar. 15 [cited 2026 Oct. 22];3(1). Available from: https://journal.drafpublisher.com/ijesm/article/view/427