ang, W. and Imelda Sari (2026) “Analisis Kepuasan Pelanggan Pada Platform E-commence Shope Menggunakan Metode Indeks Kepuasan Pelanggan (CSI)”, IJESM Indonesian Journal of Economics and Strategic Management, 4(2). Available at: https://journal.drafpublisher.com/ijesm/article/view/550 (Accessed: 22 October 2026).