Ferry Sanjaya and Riky Barja (2024) “Analisis Kualitatif Dampak Kepuasan Pelanggan terhadap Keberhasilan Pemasaran Koperasi: Sintesis Studi Literatur”, IJESM Indonesian Journal of Economics and Strategic Management, 2(2), pp. 1709–1720. doi: 10.69718/ijesm.v2i2.231.