HANI HARDIYANTI; SUPRIYANTO; DODY KURNIAWAN. Pengaruh Keramahan Pegawai Dan Kesadaran Diri Terhadap Kualitas Pelayanan Pada Percetakan Serpico Bekasi Selatan . IJESM Indonesian Journal of Economics and Strategic Management, [S. l.], v. 3, n. 1, 2025. DOI: 10.69718/ijesm.v3i1.427. Disponível em: https://journal.drafpublisher.com/ijesm/article/view/427. Acesso em: 22 oct. 2026.