MUHAMMAD DZAKY; NENG SITI KOMARIAH; HARYUDI ANAS. PENGARUH FAKTOR EMOSIONAL DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI KOPI BELAKANG RUMAH BUNDA (Studi Kasus Pada Pelanggan Kopi Belakang Rumah Bunda Bekasi) . IJESM Indonesian Journal of Economics and Strategic Management, [S. l.], v. 2, n. 3, p. 2385–2394, 2024. DOI: 10.69718/ijesm.v2i3.325. Disponível em: https://journal.drafpublisher.com/ijesm/article/view/325. Acesso em: 22 oct. 2026.