PENGARUH JOB INSECURITY DAN DUKUNGAN TEKNOLOGI INFORMASI TERHADAP KESEJAHTERAAN DRIVER OJEK ONLINE DENGAN STRES KERJA SEBAGAI VARIABEL MEDIASI
Keywords:
Job Insecurity, dukungan teknologi informasi, stres kerja, kesejahteraan pekerja, gig economyAbstract
Penelitian ini bertujuan menguji pengaruh Job insecurity dan dukungan teknologi informasi terhadap kesejahteraan driver ojek online di Kota Bekasi, dengan stres kerja sebagai variabel mediasi. Pendekatan kuantitatif digunakan melalui survei terhadap 168 driver Gojek, Grab, dan Maxim yang dianalisis menggunakan Partial Least Squares-Structural Equation Modeling (PLS-SEM) melalui SmartPLS 4. Hasil menunjukkan bahwa Job insecurity berpengaruh signifikan terhadap stres kerja dan kesejahteraan pekerja, sedangkan dukungan teknologi informasi berpengaruh signifikan terhadap stres kerja namun tidak berpengaruh langsung terhadap kesejahteraan. Stres kerja terbukti memediasi secara parsial pengaruh Job insecurity terhadap kesejahteraan, dan memediasi secara penuh pengaruh dukungan teknologi informasi terhadap kesejahteraan. Temuan ini mengindikasikan bahwa teknologi platform bersifat double-edged; alih-alih langsung meningkatkan kesejahteraan, teknologi berpotensi menambah stres kerja melalui mekanisme technostress.
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